Sure, you can do this at the Box Office. We can’t guarantee your favourite spot, but we can show you which seats (if any) are available.
We try to let customers into the screen ten minutes before a show’s listed start time, but this may vary.
We do try to allow customers to enter the screening up to 20 minutes after the stated start time, however due to different circumstances this may not always be possible.
We reserve the right to refuse admission, or we may ask you to leave the premises without a refund, if you do any of the following:
You’re welcome to take small bags and cases into a screen as long as they fit under your seat and don’t block the row or aisle. Unfortunately we can’t look after large items of luggage while you’re watching a film. You can leave prams/strollers in the foyer area of the screen, but this is at your own risk.
Yes you can, but please switch it off before the film starts. (The light is just as distracting as the sound!)
Contact us as soon as possible! Speak to a member of staff in the cinema, or, if you’d prefer not to approach us in person, call or email our Customer Care team (020 7326 2649 or [email protected] ).
If you can, let a member of staff know while you’re at the cinema so we can tackle the problem then and there. If it’s something that can’t be resolved until after your visit, send us an email so we have it in writing and can investigate it further. We always aim to respond with a resolution as soon as we can (usually within seven days).
We do not currently accept £50 notes.
We reserve the right to require you to prove your age with appropriate photographic ID if you are going to a 12A, 15 or 18 film or purchasing alcoholic drinks. If you are unable to prove your age you will not be able to watch the film or buy alcoholic drinks. We reserve the right to ask for such proof at any time you are on our premises. In order to prove your age we require official ID that includes a photo and date of birth such as a passport (or photocopy of a passport) or a driver’s license, we also accept all PASS accredited proof of age cards. For more information or to apply for a proof of age ID card visit: pass-scheme.org.uk .
Picturehouse offers annual Memberships (one-off purchase and rolling subscriptions) to our regular and loyal customers. If you visit the cinema more than a few times a year, Memberships are a great way to save money and support your local Picturehouse.
The Membership types vary in cost depending on region and benefits, allowing you to select the best Membership type for you. They all have the following:
PLUS with ‘London’ Membership you can enjoy access to the beautiful members’ bars at our Finsbury Park and Fulham Road cinemas or choose ‘West End’ Membership to include the exclusive Members’ Bar & Roof Terrace at Picturehouse Central.
All details can be found on the website: picturehouses.com/Membership
If you'd like to learn more or have any questions, you can chat with the local cinema team in person or contact our Membership Helpline 0207 733 2229 (10am to 6pm, Monday to Sunday).
*number of tickets varies depending on Membership level.
We currently offer three different types of Membership:
• Individual Membership . 5 free tickets, 10% off food, snacks and drinks. £3 off further tickets.
• Member Plus . 10 free tickets. Bring up to 3 guests at Members’ prices, 10% off food, snacks and drinks. £3 off further tickets.
• Student Membership . 2 free tickets, 25% off food, snacks and drinks (for anyone in full-time education, aged 16 or over (valid ID required)
Choose which type of Membership is best for you and then choose your level of Membership which determines where you can use your Member free tickets. Here’s the current list of cinemas by Membership Level.
West End category
Register for your free MyPicturehouse online account on the Picturehouse website, login and enjoy fast and easy online booking, track your bookings and subscribe to Picturehouse emails to receive the latest Picturehouse and film news and receive special offers.
If you’re aged 25 or under, set up your MyPicturehouse account to enjoy all the MyPicturehouse benefits plus U25 discounted tickets.
If you have a paid Membership, you’ll be able to manage your Membership account, access your virtual Membership Card and use your benefits online through your MyPicturehouse account. A MyPicturehouse account will be created for you during the Picturehouse Membership purchase process, although if you join at the kiosk in one of our cinemas you’ll need to complete your registration and activate your Membership online by clicking on the link in your confirmation of purchase email.
You’ll still be able to access and use your MyPicturehouse account if your Membership has expired, but without the additional benefits of the paid Membership.
You can buy a new Picturehouse Membership online or in person at your local Picturehouse cinema. If you sign-up for your Membership online, you’ll also have the option to join with our best value hassle-free annual recurring subscription.
If you already have a previous expired Membership and a MyPicturehouse account, simply log-in to your account and then head to the Membership sign up page where you can purchase your choice of Membership. It's better to renew that than to set up a new Membership account. If you don't have your Membership card number or login details of your previous Membership or account, you can contact [email protected] or the Membership Helpline 020 7733 2229 (10am to 6pm) and we can find these details for you.
If you’re signed up to an annual recurring subscription, you don’t need to do anything! Your Membership will automatically renew each year. We’ll write to you in advance to let you know the Membership Fees for your next year of Membership and take payment from the payment card saved to your MyPicturehouse account. Don’t forget, if your payment card is about to expire, please update your payment card details in your MyPicturehouse account!
If you are not already signed up to an annual recurring subscription, you can renew your Membership online by signing in to your MyPicturehouse account and clicking on the ‘renew’ button. You can renew one month before your current expiry date. At this point you can choose to pay for another year as a one-off or to sign up to an annual recurring subscription.
If you renew early before your expiry date, your free ticket allocation for your next year of membership will be added to your account and you’ll be able to start using them straight away, and the year will be added to your existing expiry date, so you don't lose out on any time.
Please note renewals can only be made online through your MyPicturehouse account. It is not possible to renew memberships in person in our cinemas.
If your Membership has expired and you wish to renew, please log in to your My Picturehouse account and then head to the Membership sign up page where you can purchase your choice of Membership.
In order to use your Member free tickets or claim your other Membership benefits at a Picturehouse cinema, you will need to show your Membership Card to our cinema staff on request. Your digital card can be displayed on your mobile device by logging in to your MyPicturehouse account, or via the app:
If you have a legacy physical Membership card, you can show this instead.
If you do not have your Membership card available to display to our staff, you won't be able to use your benefits at the cinema. The cinema team will not be able to find your Membership details for you.
To redeem your Membership benefits on the website or app, you’ll need to sign in to your MyPicturehouse account. Once you have logged in, the Membership ticket options will be available for you when booking.
If you do not yet have a MyPicturehouse account, you can set one up for free on our website at MyPicturehouse.
If you have forgotten your MyPicturehouse login details, or are having problems logging in, you can request a username reminder or password reset online as well.
You can find your Membership card number on your digital card when you log in to your account online or on the Picturehouse app. If you have a legacy physical card, you can also find your card number on there.
If you can't log in or have lost your physical Membership card, please call the Membership Helpline 02077332229 (10am to 6pm) so we can verify your identity and find your Membership card number for you.
You will be given a number of free tickets to use during each year of your Membership. Currently, Student Members receive 2 free tickets, Standard Members receive 5 free tickets, and Plus Members receive 10 free tickets.
Where you can use the free tickets depends on your Membership level.
No matter what your Membership level, you can still enjoy your Membership discounts on ticket prices and food and drink at all Picturehouse cinemas.
A list of current Picturehouse Cinemas is available from our website and the Membership Helpline. The number, location and opening hours of Picturehouse Cinemas in any area or category may change during your Membership period.
We currently have Members' Bars at Picturehouse Central, Fulham Road, and Finsbury Park Picturehouse. Access to each depends on what Membership level you have.
Picturehouse Central Members' Bar is available for West End Members only.
Fulham Road Picturehouse Members’ Bar is available for London and West End Members.
Finsbury Park Picturehouse Members' Bar is available for London and West End Members.
You will need to provide your qualifying Membership card in order to gain entry. Your digital card is available by logging into your MyPicturehouse account, or via the app. If you have a legacy physical Membership card, you can also show this to gain entry.
You can bring up to 3 non-Member guests with you, as long as you as the Member are attending. If you have a Membership Plus, and share it with someone else, you can bring up to 3 guests each, for a total of two Members and six guests.
Please note: You will need a valid ticket to purchase and consume alcoholic drinks after 9pm.
Our Members' Bars can be hired for private events. If you're interested in making a booking, please reach out to the cinema events teams: picturehouses.com/venue-hire
If one of the Members' Bars is closed to Members due to a private event, we’ll let you know by advertising the closure dates/times on the individual cinema pages under Food & Drink: picturehouses.com/cinema . Please check these updates before your visit, to avoid disappointment.
So you're aged 16 - 25? Lucky you! You can get discounted tickets Monday to Thursday when you book online via the website and app.
You will need to have a Picturehouse Membership, or set up a free MyPicturehouse account, and enter your date of birth. Once you're signed up and logged in, you will have access to the discounted ticket types when you book your films.
Tickets are £5.99 to watch a film at our London cinemas (excluding Picturehouse Central) and £4.99 outside of London. The discount is valid on standard screenings only and excludes premium-priced events.
Please be aware you may be asked for ID to verify your age.
You can access this information in your MyPicturehouse account when you log into your account on the Picturehouse website.
If you have forgotten your MyPicturehouse login, or have problems accessing your account, please contact our Membership Helpline on 0207 733 2229 (10am to 6pm).
The terms and conditions can be found here.
Premium is a special status for paid Members who have maintained their Membership for over a year without it lapsing. As a reward and thank you from us, Premium Members enjoy 20% off food and drink in our cinemas, instead of the standard 10% and we’ll also waive the upgrade charge for 3D films (although a charge may be payable for the purchase of 3D glasses).
Student Members do not qualify for Premium as they already receive 25% off food and drink at Picturehouse cinemas.
If you believe you should qualify for Premium and are not receiving the increased discount, please call our Membership Helpline on 0207 733 2229 (10am to 6pm).
Sometimes when we open a new site, the first group of Members who sign-up for Membership with the new cinema as their preferred Picturehouse cinema will qualify as Founder Members. This comes with a selection of benefits, including one or more of the following:
The number of Founder Member places and details of the Founder Member benefits will be advertised when memberships for the new cinema are available to purchase. The Founder Members’ wall will be built and installed once the total number of Founder Members has been reached and those Members will be given the opportunity nearer the time to opt-out of having their name included on the wall.
For more information, please take a look at our upcoming cinemas: picturehouses.com/cinema
To receive marketing emails from us about film releases, promotions, and special events, you can buy a Picturehouse Membership subscription, or set up a free online MyPicturehouse account. After the account is created, you will receive an email giving you the different options of marketing materials you can opt in to receive. To update your preferences or unsubscribe, simply click on the link in the promotional emails and follow the steps on screen.
You can also send your unsubscribe request by email to [email protected] and let us know the email address(es) you would like removed from our mailing lists.
You’re all set and don’t need to worry about renewing! Your Picturehouse Membership is a continuous subscription that will automatically renew each year and will continue until cancelled. We’ll write to you at least 30 days before your renewal date to confirm the Membership fees for your next year of Membership and the payment card associated with your account will be charged shortly before your renewal date. Don’t forget, if your payment card is about to expire, please update your payment card details in your MyPicturehouse account!
We’re delighted that you want to upgrade to the most hassle-free way to be a Member! In the last month of your current annual Membership period you will be given the option to renew in your MyPicturehouse account. Simply click on the ‘Renew’ button and then select annual subscription Membership, provide your payment card details and follow the steps on screen to complete your subscription. After this you’re all set for a Membership that automatically renews each year, so sit back, enjoy the movies and let us do the renewal work for you!
If your Membership has expired and you wish to renew, please log in to your My Picturehouse account and then head to the Membership sign up page where you can purchase your choice of Membership.
We’re sorry to see you stop your recurring subscription but delighted that you still want to remain a Member. First you’ll need to cancel your recurring subscription by clicking the ‘Cancel’ button in the Subscriptions tab of your MyPicturehouse account. This will stop any future recurring payments from being taken but your Membership will remain valid until your current expiry date. In the last month of your Membership period you will be able to renew using the ‘Renew’ button that appears in your account. At this time you can choose to renew as a one-off annual Membership.
In the last month of your Membership period you will be able to renew. Either click the renew button that will appear in your MyPicturehouse account, or head to the Membership sign up page where you can choose the level of Membership you’d like. You can choose either another recurring subscription or a one-off payment at this time.
Your digital Membership card is ready for you in your MyPicturehouse account! Simply log in to your MyPicturehouse account on the Picturehouse website and click “View card” in the Overview section of your account. Alternatively, show your Membership QR code and number on the Picturehouse app. We no longer issue plastic Membership cards for Memberships bought online, as we are looking to reduce plastic waste where we can.
If you bought your Membership online, you may cancel your Membership and claim a refund within 14 days of purchase (your ‘cancellation period’). If you have used your Membership before your Membership is cancelled, you will be charged for any free Member tickets, Member discounts and benefits you have used and your refund will be reduced as necessary. To cancel, please contact the Membership Helpline within 14 days of purchase.
This right to cancel and claim a refund is also available within 14 days of the date of renewal of your Membership (your ‘cancellation period’). Your refund may be reduced if you have used your Member free tickets, benefits and discounts during the cancellation period, as explained above.
If your Membership was purchased using an e-Gift Membership Voucher code, your Membership was paid for by someone else so this statutory right to cancel during the cancellation period will not apply to you. Although, this will not affect any other rights you may have to terminate your Membership in accordance with the Picturehouse Membership Terms and Conditions.
If your Membership has expired and you wish to renew, please log in to your My Picturehouse account and then head to the Membership sign up page where you can purchase your choice of Membership.
If you have a physical gift Membership card, present this in person at the cinema box office to purchase your new Membership. Physical gift Membership cards cannot be used online.
If you have an e-gift Membership voucher, these can be redeemed online only on the redemption page. E-Gift Membership vouchers cannot be used in person at the cinema and must be redeemed online.
Please see our Gifting, promotions, vouchers FAQs for more details.
Picturehouse gift cards or e-gift vouchers are the perfect gift for a cinema fan. You can buy gift cards in person at the cinema box office, and both gift cards and e-gift vouchers online on our Gift Shop. They are valid for 2 years and can be used towards the purchase of tickets, food and drink or merchandise.
When buying online, you can order either a physical gift card that will be posted out to the address provided, or you can order one to be delivered by email as an e-gift voucher.
You can redeem a gift card or e-gift voucher towards the purchase of tickets, food and drink or merchandise at the cinema or online. Simply provide the gift card or voucher number when you come to the payment stage to apply the value to your purchase. The transaction amount will be taken off the card or voucher and any money left over will remain on the card or voucher for another time. If there isn't enough money on the card or voucher, you will need to pay the difference with another payment method. If purchasing on the app you must have enough gift balance to cover the entire transaction.
Please contact Customer Care at [email protected] with as much information about the gift card or voucher as possible, including any reference or receipt of its original purchase, so we can investigate and try and find the details for you.
If you have lost your gift card or voucher and are unable to provide proof of purchase, we will not be able to issue a refund or replacement.
Gift Membership vouchers are available to purchase in person in our cinemas or online in our gift shop.
Gift Membership cards purchased at the cinema can only be redeemed at the cinema (not online) against the purchase of a new one-off annual Membership .
E-Gift Memberships purchased online can only be redeemed online, and can be used for new or renewal of one-off annual Memberships.
Gift Memberships of any kind cannot be used to purchase a recurring subscription Membership.
If you have a physical gift Membership card, present this in person at the cinema box office to purchase your new Membership. Physical gift Membership cards cannot be used online.
If you have an e-gift Membership voucher, these can be redeemed online only on the redemption page. E-Gift Membership vouchers cannot be used in person at the cinema and must be redeemed online.
If you wish to use an e-gift Membership voucher to renew your one-off annual Membership, please head to the redemption page, enter the gift voucher number and pin, pick the Membership type and press proceed. You will then be prompted to login to your account.
Choose the “Gift to a friend” option when purchasing an e-gift Membership in our gift shop. You will need to enter their name and email address as well as your name before you proceed to your payment details. You can also choose to add a personalised gift message. On purchasing you will receive the email receipt, and the recipient will receive an email with the e-gift Membership voucher attached as a PDF.
Please contact the Picturehouse Customer Care team at [email protected] or call 020 7326 2649 (10am to 6pm), and provide us with the code so we can investigate and try and determine what the issue may be.
If you purchased a Gift Card, e-Gift Voucher or e-Gift membership voucher online, you may cancel your purchase and claim a refund at any time up to 15 days from (and including) the date it was purchased. However, if the Gift Card or e-Gift Voucher has been used your refund will be reduced to reflect such use. Postage costs paid for delivery of Gift Cards at the time of purchase will be deducted from the amount refunded to you. You will not be able to cancel your purchase of an e-Gift Membership voucher once the voucher has been used.
If you wish to cancel your purchase of a Gift Card, e-Gift Voucher or e-Gift Membership Voucher, please either call Picturehouse Customer Care team at [email protected] or call 020 7326 2649 (10am to 6pm) stating the Gift Card or e-Gift Voucher number and PIN or e-Gift Membership voucher code and pin and your request to cancel.
If you have been given a promotional ticket via your Picturehouse Membership or MyPicturehouse account, you can redeem these online. Make sure you are signed in to the website or app, and then you will be presented with a “promotional” ticket menu - head to that menu and choose your promotional ticket.
So you're aged 16 - 25? Lucky you! You can get discounted tickets Monday to Thursday when you book online via the website and app.
You will need to have a Picturehouse Membership, or set up a MyPicturehouse account for free, and enter your date of birth. Once you're signed up and logged in, you will have access to the discounted ticket types when you book your films.
Tickets are £5.99 to watch a film at our London cinemas and £4.99 outside of London. The discount is valid on standard screenings only and excludes premium-priced events.
Please be aware you may be asked for ID to verify your age.
We do! You can redeem Meerkat Movie buy-one-get-one-free codes for standard screenings on Tuesdays and Wednesdays.
We currently are unable to accept them via the website and app. To book with a Meerkat Movie code, you can do this in person at the cinema or via our Bookings Line 0871 902 5747 (10am to 6pm, 13p/minute).
We do! You can apply these as vouchers when booking at the cinema, online, or over the phone.
They are valid for shows on Fridays, Saturdays, and Sundays, for all cinemas excluding Picturehouse Central, Fulham Road Picturehouse, and Bromley Picturehouse.
If you haven't already, make sure that you have converted your Clubcard points into a Picturehouse code via the Tesco Clubcard website.
All the instructions for conversion, and the terms and conditions of the code usage, are available on the Tesco website link provided above.
It’s important to note that your Reward Partner code can only be used in one transaction. If your transaction does not use all of the value, no change will be given and the remaining value will be lost.
You can redeem the Tesco Clubcard code with us at the end of the transaction, where it can be redeemed like a gift card to deduct the value of the code from your booking or purchase.
Please note these cannot be used against the purchase of Memberships.